Returns & Exchanges
At Lumina Eligma Home, your satisfaction is our priority. We understand that selecting the perfect piece for your home is a significant decision, and we are here to ensure you are delighted with your purchase.
Return & Exchange Policy
30-Day Return & Exchange Window:
- You have 30 days from the date of delivery to return or exchange eligible items. Items must be in their original condition and packaging, accompanied by the original receipt or proof of purchase.
Non-Refundable Shipping Fees:
- Please note that shipping fees, are non-refundable. If your return or exchange request is approved, only the cost of the item(s) will be refunded or credited.
Made-To-Order Items:
- All Made-To-Order items are final sale and cannot be returned or exchanged. These custom pieces are crafted specifically for you, ensuring that they meet your unique needs and preferences.
How to Initiate a Return or Exchange
- Contact Us: To start the return or exchange process, please contact our customer service team at info@luminaeligmahome.com with your order number and reason for return or exchange.
- Prepare Your Items: Ensure the items are in their original condition and packaging. Items that have been used, damaged, or altered cannot be accepted for return or exchange.
- Shipping Your Return: Once your return is approved, you will receive instructions on how to ship the item back to us. Please note that you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
- Processing Your Return: Once we receive and inspect your returned item(s), we will process your refund or exchange. Please allow up to 10 business days for the refund to appear in your account.
Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us within 7 days of delivery at info@luminaeligmahome.com. We will arrange for a prompt replacement or repair at no additional cost to you.
Final Sale Items
- In addition to Made-To-Order items, any items marked as “Final Sale” on our website are not eligible for return or exchange.
Additional Information
- Lumina Eligma Home reserves the right to refuse any returns or exchanges that do not meet our policy criteria.
- If you have any questions regarding our Returns & Exchanges policy, please do not hesitate to contact us at info@luminaeligmahome.com.